Service Guarantee & Insurance
Your peace of mind is our priority - comprehensive protection for every piano transport
Insurance Coverage
Complete protection for your valuable possession
Up to € 100.000,-
Comprehensive Coverage
Your piano is insured with us throughout the entire transport
All-Risk Coverage
Protection against all forms of physical damage during loading, transport, and unloading
Zero Deductible
No out-of-pocket expenses for covered claims - we handle everything
Immediate Claims Processing
Fast-track claims handling - typically you will hear within 48-72 hours how long the repair will take and when you can expect your piano to be delivered.
Professional Repair
Any necessary repairs are carried out exclusively by workshops licensed in Austria.
Our Guarantees
Your piano is in safe hands with us
Damage-Free Guarantee
We guarantee your piano will arrive in the same condition it left. We create photo documentation before and after transport. Any damage is fully handled through our insurance and professionally repaired at no cost to you.
On-Time Delivery
Your piano will be delivered within the agreed timeframe. If we're late due to our error, you will receive a proportional refund as compensation.
Professional Handling
Only trained piano movers handle your instrument. All team members receive proper training in piano moving techniques and are led by a team leader with several years of professional experience.
Transparent Pricing
No hidden fees or surprise charges. The price quoted is the price you pay, with all costs clearly outlined upfront.
Questions About Coverage?
Our back office team is here to explain your protection options